Shipping & Delivery Policy

1. Digital-Only SaaS Platform

OurVerse, owned and operated by sole proprietor Advaith Krishna Arun Babu, with business operations based in Kollam, Kerala, India, provides high-fidelity cinematic AI web timeline hosting services.

We deal exclusively in digital, virtual services. There are no physical products, shipping physical parcels, or mailing coordinates associated with our platform. Therefore, zero shipping charges and zero shipping timelines apply.

2. Instant Service Delivery Timeline

We operate an automated instant-fulfillment system to ensure you can build your stardust universe immediately:

• Instant Dashboard Access: Upon successful checkout and completion of your one-time ₹300 payment, your creator dashboard is immediately unlocked.
• AI Cinematic Generation: You can synthesize, edit, preview, and generate your live relationship web timeline constellation right away.
• Email Activation Notice: A payment receipt and account access link will be delivered automatically to your registered email address within 5 minutes of transaction completion.

3. Delivery Verification & Issues

If you have successfully completed your ₹300 payment but did not receive email confirmation or access to your dashboard:

• Please check your email's "Spam" or "Promotions" folder, as automated emails can occasionally be routed there.
• If your dashboard is still showing locked or if you encountered a system error at checkout, please reach out to us at support@ourverse.com. We will manually verify your payment and activate your project within 24 hours.

4. Operational Hours and Contact Details

Our support engineers and developers are active: